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TERMS AND CONDITIONS

 

ORDER PAYMENT

Credit Card
All Credit Card details are protected by the online banking system provided by Adyen, that accepts Visa, MasterCard and Maestro, and JVC.

Credit Card Security
DELL’OGLIO Clients are guaranteed maximum Credit Card security as all transactions are processed by Moneynet.
DELL’OGLIO CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
DELL’OGLIO advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
For more information, please visit www.visa.com or www.mastercard.com or www.americanexpress.com.

Credit Card Charges
DELL’OGLIO has up to 30 calendar days to confirm the availability and status of the merchandise and request verification of the transaction by contacting the Client’s bank for approval of the charges before the authorized status is confirmed as a charge to the Credit Card.
DELL’OGLIO charges Credit Cards immediately when the order is placed. The amount will be debit to the Client based on the agreement between the Client and his Bank.
DELL’OGLIO charges Credit Cards immediately when the order is placed for Pre-Order merchandise even though it will be shipped later in the season.
If there are sufficient funds and the account is valid, the order will be processed by Moneynet. Credit cards are debited upon order placement for both available merchandise and Pre-order items (which are shipped later in the season when the merchandise arrives).

Credit Card Currency
Credit Cards are debited in Euros, and the final price will be calculated using the applicable exchange rate the day the Credit Card company processes the transaction.

Paypal
DELL’OGLIO welcomes payments from PayPal Accounts, and reserves the right to process orders only if shipped to the same address the Paypal account is registered with.

Credit Card Purchase - First Time Client
We remind first-time Clients that DELL’OGLIO will request its bank to contact the Client’s bank for approval of the charges. This verification process will delay immediate shipping.
For first time clients, DELL’OGLIO. reserves the right to request to ship the order to the Credit Card Billing Address.

Bank Wire Transfer
DELL’OGLIO accepts Bank Wire Transfer as a method of payment.
Selecting Bank Wire Transfer as a method of payment, the customer will authomatically send an order request to DELL’OGLIO.
Upon receipt the request, Customer Service will send DELL’OGLIO’s bank information. Clients have to send a scan or fax of the bank transaction within 48 hours. Merchandise will be shipped once the funds have reached DELL’OGLIO’s bank account.
If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.

In order to proceed with the bank Wire Transfer, these are the Bank details:
COMPANY: DELL’OGLIO S.p.A
BANK: Unicredit S.p.A
IBAN: IT24X0200804624000500005500
BIC/SWIFT: UNCRITM1I67

COD (Cash on delivery)
COD payments can be selected for shipments within Europe only, and will be delivered by UPS at no extra charge. Please take note that payment must be in cash only, and that cheques will not be accepted upon delivery.

ORDER UPDATE

Clients can obtain their order status by sending an E-mail to storeonline@delloglio.it .
The email must include the first and last name under which the order was placed, and the order number.

SHIPMENT INFORMATION

DELL’OGLIO ships worldwide.
Shipments worldwide are with DHL. Shipments within Italy are delivered by DHL. Please note, couriers will not deliver to P.O. Boxes.
As per laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Discounted items reflect discounted prices.

DDP (Delivery Duty Paid)
For shipments in the European Economic Community the price publiched on the web site include duties, custom fees and VAT.
Participating countries include:
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain and Sweden.
DDU (Delivery Duty Unpaid)
The prices of the products published on the web site DELL’OGLIO reflect the actual retail price of the goods which include the local Italian VAT taxes.
Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax. When the customer inserts a country of destination outside of the european community the price will be showed without the italian vat.
The order will be calculated on line LESS the Italian Value Added Tax and the final invoice will reflect this tax exemption.
Shipments outside of the European Economic Community are subject to import duties, local taxes and customs fees.
Payment of these DDU fees is the sole responsibility of the Client. DELL’OGLIO informs Clients outside of the European Community, prior to dispatching shipments, that payment of DDU fees are the Client’s responsibility as per their home country’s policies.
Vat Exemption DDU Continents: Africa, North America, South America, Australia and Asia.
Vat Exemption DDU European Continent Countries outside of the European Economic Community: Gibraltar, Jersey, Iceland, Liechtenstein, Monaco, Norway and Switzerland.
Shipments to the UNITED STATES - please note:
To receive an import, the US government custom’s agency requires a social security number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.
SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

SHIPMENT DATE

Orders are shipped from DELL’OGLIO in Palermo, Italy – from Monday to Friday from 11:00 a.m.– 2:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.
DELL’OGLIO ships worldwide using DHL EXPRESS delivery.

Estimated transit time after dispatch:
USA and Canada: 1-3 days, according to the final destination
Europe: 1 day for major cities / 2-3 days for remote areas
South America: 3-4 days
Asia and the Middle East: 2-3 days
Australia and Oceania: 2-3 days for major cities / 4-5 days for remote areas
Africa: 2-4 days

DELL’OGLIO shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of DELL’OGLIO.
We remind first-time Clients that DELL’OGLIO will request Moneynet to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.
Available merchandise: immediate shipping
Orders with available merchandise are shipped the same day as order placement from Monday-Friday 11:00 a.m. – 2:30 p.m. (Orders placed on weekends are shipped on the following Monday). In all cases, DELL'OGLIO reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

Pre order merchandise: Shipment is upon the arrival of the merchandise
Orders will be shipped once the payment has been verified and the merchandise is in stock. Credit Cards are debited immediately at the moment the order is placed based on the verification of the Bank Transaction.
For orders placed on "Pre-Order" goods by Wire Transfer the payment has to be made at the moment the order is placed.

SHIPMENT FEES

European Countries:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)
DHL EXPRESS: € 20,00
FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

For these Countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain and Sweden.
Note DDU countries: Gibraltar, Jersey, Iceland, Liechtenstein, Monaco and Norway orders are processed with the VAT exemption.
Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00

Italy:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)
DHL EXPRESS: € 20,00
FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00

United Kingdom:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)

DHL EXPRESS: € 20,00

FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00

Switzerland:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)

DHL EXPRESS: € 20,00

FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00
Please note: if a parcel is not withdrawn by the client, for any reason, any eventual shipping or import fees related to the automatic return of DHL to DELL’OGLIO office, the cost of shipping will be charge to the customer and it will deducted from the refund.

United States and Canada:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)

DHL EXPRESS: € 20,00

FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00
Please note: if a parcel is not withdrawn by the client, for any reason, any eventual shipping or import fees related to the automaticreturn of DHL to DELL’OGLIO office, the cost of shipping will be charge to the customer and it will deducted from the refund.

Hong kong and Japan:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)

DHL EXPRESS: € 20,00
FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 20,00
Please note: if a parcel is not withdrawn by the client, for any reason, any eventual shipping or import fees related to the automaticreturn of DHL to DELL’OGLIO office, the cost of shipping will be charge to the customer and it will deducted from the refund.

Russia:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)
Mbe: € 45,00
FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT

Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 45,00

Rest of the world:
FOR ORDERS VALUE LESS THAN € 150,00 (TOTAL BILL PAID)

DHL EXPRESS: € 40,00
FREE SHIPPING OVER € 150,00 (TOTAL BILL PAID)

WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS WILL BE ADDED AT CHECKOUT
Delivery costs arising out of the return of the Products shall be charged by the Client
RETURN COST € 40,00

 

IMPORT FEES

DELL’OGLIO shipments outside of the European Community are exempt VAT (Italian Value Added Tax) but are subject to import fees. Payment of these DDU fees is the sole responsibility of the Client.
Please note: if a parcel is not withdrawn, for any reason, any eventual shipping or import fees related to the authomatic return of DHL to DELL’OGLIO office, will be deducted from the refund.
We remind first–time Clients that DELL’OGLIO will request its bank to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.

 

SHIPMENTS TO RUSSIA

 

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

1. Terms used herein:

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

 

2. T&C Subject Matter

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

 

3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

Deliveries and Undeliverables

Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.

Inspection

DHL has the right to open and inspect Shipments without notice.

DHL’s Liability

DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:

- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or

- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.

Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

Time Limits for Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.

Delayed Shipments and Money-Back Guarantee

DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.

Circumstances Beyond DHL’s Control

DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

International Conventions

If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage.

Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

 

4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

 

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

 

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

 

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

 

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

 

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

 

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

 

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ

ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

 

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

 

1. Термины, используемые в настоящих Условиях:

Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.

Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.

Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.

Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.

Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

 

2. Предмет настоящих Условий

2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).

2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.

 

 

3. Условия доставки по сети DHL Express.

3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:

Доставка и невозможность доставки

Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю.

Инспектирование

«DHL» имеет право вскрывать и инспектировать Грузы без уведомления.

Ответственность «DHL»

Ответственность «DHL» однозначно ограничивается реальным ущербом и не может превышать предельных значений в расчете на килограмм/ фунт веса Груза согласно Разделу 6. Любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если даже «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков как до, так и после приема Груза, «DHL» не возмещаются. Если перевозка груза осуществляется комбинированным способом с использованием авиационного, автомобильного и иного вида транспорта, считается, что она осуществлялась авиационным транспортом. Ответственность «DHL» в отношении любого отдельно взятого Груза, (независимо от положений, содержащихся в Разделах 7-11), ограничивается фактической стоимостью и не может превышать:

- суммы, исчисленной из расчета 25,00 долларов США за килограмм или 11,34 доллара США за фунт веса Груза, перевозимого авиационным или иными видами транспорта, кроме автомобильного, либо

- суммы, исчисленной из расчета 12,00 долларов США за килограмм или 5,44 доллара США за фунт веса Груза, перевозимого автомобильным транспортом.

По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.

Срок предъявления претензий

Все претензии должны быть заявлены «DHL» в письменном виде в течение тридцати (30) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности.

Задержка в перевозке Грузов и Гарантии возврата денежных средств

«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке.

Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL».

Независящие от «DHL» обстоятельства

«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.

Международные конвенции

В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза.

Маршрут следования

Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.

Применимое законодательство

Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.

3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

 

4. Условия совершения таможенных операций

4.1. Таможенный представитель:

4.1.1 вправе производить таможенное декларирование Экспресс-груза;

4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;

4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.

4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.

Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения

4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.

4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

 

5. Ответственность Сторон

5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.

5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.

5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

 

6. Тарифы и оплата услуг по совершению таможенных операций:

6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.

6.2. Услуги Таможенного представителя должны быть оплачены Получателем.

6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

 

7. Общие положения

7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

 

SHIPMENT TRACKING

Once DELL’OGLIO proceed with the creation of the shipment label, the customer will authomatically receive a notification from DHL with the tracking number.
To track a parcel, go to http://www.dhl.com/en.html and insert the tracking number indicated in the email.

 

SHIPMENT INSURANCE

DELL’OGLIO shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer covered by the insurance.

AUTHORIZED SHIPMENT DELIVERY

Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise.
If the Client will receive a box that had been open by the Custom or by the Courier from external inspections, the parcel would be with a control security seal.
For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local DHL Office and contact DELL’OGLIO at storeonline@delloglio.it

SUCCESSFUL SHIPMENT DELIVERY

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the DELL'OGLIO commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

SHIPMENT DOCUMENTS

As per International Laws regulating Commerce and Trade of imports and exports all DELL’OGLIO orders are shipped out of Palermo, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro. IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

SHIPMENT DOCUMENTS FOR EXOTIC PELTS

Shipments of orders from DELL’OGLIO that contain an item made from an exotic pelt destined outside of the European Economic Community, by law, require an extra document for exportation called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org. The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed.

RETURN POLICY - GENERAL TERMS

If for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery.
Clients must follow the official DELL’OGLIO RETURN TERMS AND CONDITIONS as stated here below:
RETURN TAG AND RED SECURITY SEAL INTACT AND THE ITEM HAS NOT BEEN WORN: The original DELL’OGLIO RETURN TAG must be attached to the item(s) with the original RED SECURITY SEAL. This Return Tag and red Security Seal must not be removed or cut in any way.

  • The Red Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns must be packaged in the DELL’OGLIO box.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. DELL’OGLIO reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
  • Pick-ups for all authorized returns with DELL’OGLIO's courier account numbers must originate from the same country of the original shipment.
  • DELL’OGLIO reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, DELL’OGLIO will deduct a 10% administrative/re-stocking fee from the refund.
  • DELL’OGLIO will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

 

EXCHANGE AND REFUND POLICY

All authorized returned merchandise is subject re-entry inspection which is at the sole discretion of DELL’OGLIO and must meet all the requirements listed under the Return Policy. DELL’OGLIO reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from storeonline@delloglio.it.
If the Client requests a Size Change the exchange item will be sent to the Client free of charge.
If the Client requests a refund, the refund without the original shipping charges and Import/Export Tax & Fees (or/and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.
DELL’OGLIO reserves the right to refuse unauthorized returns.
DELL’OGLIO will NOT accept any items that have been worn, washed or altered for any reason.
DELL’OGLIO reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

RETURN INSTRUCTIONS

1. E-mail storeonline@delloglio.it within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.
2. Please send the return with the courier indicated in the email sent by Dell’Oglio. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).

PRODUCTS AND IMAGES ONLINE

DELL’OGLIO declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on DELL’OGLIO belong to DELL’OGLIO SpA and any unauthorized use of these images without the express written consent of DELL’OGLIO SpA is forbidden.
It is possible that Designers will make changes in the production phase and/or decide not to produce an item. In the event there is a difference with a Pre-Order item or an item that will not arrive from the Designer, DELL’OGLIO will contact the Client for express approval and either proceed to shipment, cancel the order for a refund.
For more information contact: storeonline@delloglio.it

PRODUCT AVAILABILITY

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of DELL'OGLIO including warehouses and boutiques.
Once the order is processed by the Orders Department DELL'OGLIO reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with DELL'OGLIO. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

TERMS AND CONDITIONS

This notice contains the terms and legal conditions that govern the web site DELL’OGLIO .
Users of DELL’OGLIO accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, DELL’OGLIO reserves the right to ask the Users to refrain from using the DELL’OGLIO website.
The access and the use of the web site DELL’OGLIO are for personal use only.
The visualization of the web site DELL’OGLIO provides Clients with product information and the possibility to purchase merchandise.

PROPERTY-COPYRIGHT & TRADEMARK S

DELL’OGLIO SpA is the owner of the web site DELL’OGLIO and its contents.
This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site DELL’OGLIO is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from DELL’OGLIO SpA.
DELL’OGLIO SpA does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

PROCESSING ORDERS

DELL’OGLIO reserves the right to decline an order in the event that Moneynet does not receive verification from the Client's bank. It is at the sole discretion of DELL’OGLIO to reserve the right to decline to process an order and/or offer service to anyone at anytime.
Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
DELL’OGLIO reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
It is at the sole discretion of DELL’OGLIO to reserve the right to decline to process an order and/or offer service to anyone at any time.

FINAL CUSTOMER

DELL’OGLIO has created and published the web site DELL’OGLIO with the mission to offer a service exclusively for its own Clients.
The products on sale on the web site DELL’OGLIO are destined to the Final Customer. By “Final Customer", DELL’OGLIO intends person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at DELL’OGLIO.
Therefore, DELL’OGLIO invites Users who may not be considered a “Final Customer" to refrain both from attempting to establish business relations with DELL’OGLIO nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, DELL’OGLIO reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

SUCCESSFUL DELIVERY

All Clients who enter into a commercial relationship with DELL’OGLIO by placing an order MUST have the item delivered. If at anytime, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.

DECLINATION OF RESPONSABILITY

DELL’OGLIO SpA publishes information on its web site DELL’OGLIO to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, DELL’OGLIO SpA will execute immediate correction.
DELL’OGLIO SpA also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
DELL’OGLIO SpA does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
DELL’OGLIO SpA web site DELL’OGLIO is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, DELL’OGLIO SpA declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies" in the User's browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
DELL’OGLIO SpA reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

CLIENT REQUIREMENTS

To place orders at DELL’OGLIO Clients must:

  • Be 18 years or older.

  • Be eligible to enter legally binding contracts.

  • Be competent to enter legally binding contracts.

  • Have a valid POP e-mail address.

  • Have a valid Credit Card for authorization and payment: Visa or MasterCard and wire transfer.
Special Import Requirements for United States residents:
Clients in the United States must have a Social Security Number or NON US CITIZEN Import Number called a CPB - Customs Border Protection - assigned number to properly import goods and pay import fees to the US Government Custom’s Agency. The process to obtain a CBP assigned importnumber generally takes 10 business days.
For more information please visit the US Customs Border Protection Official Site:
http://www.cbp.gov/
All orders from the DELL’OGLIO web site will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees.
If the package is not successfully delivered to the Client’s address as per the DELL’OGLIO commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

 

ITALIAN LAW

The DELL’OGLIO web site, in adhering to Italian law and in particular to the Court of Palermo, states:
"Entering this web site the User and DELL’OGLIO SpA agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and DELL’OGLIO SpA also agree to submit exclusively to the competent Court of Palermo for the questions above DELL’OGLIO SpA does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."

PRIVACY

DELL’OGLIO SpA , with its legal head quarters in Via Ruggero Settimo, 26/b 90141, Palermo, Italy - provider of the services and activities available in the web site DELL’OGLIO, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
DELL’OGLIO SpA specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party. The use of personal data by DELL’OGLIO SpA inside this web site will be executed with paper and electronic supports, according to the safety laws in force, for purposes which will be specified each time.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank (specifically Moneynet) and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by DELL’OGLIO SpA .
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
DELL’OGLIO SpA informs its Users are protected by Article 7 of the Italian Law n. 196/2003.
Users can reserve the right to request the following information from DELL’OGLIO SpA :

  • the confirmation of the existence of personal data relative to the User

  • the clear communication of the data together with their source

  • the motives and the finality of their use

  •  
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.

 

 

SIZE CHART

WOMAN APPAREL
 
International sizes IT Jeans US UK FR/EU JP
  standard roman numerals waist
(inches)
  standard Trunk (inches)    
XXS 36 000 22-23 0 4 30 32 5
XS 38 00 24-25 2 6 32 34 7
s 40 0 26-27 4 8 34 36 9
M 42 I 28-29 6 10 36 38 11
L 44 II 30-31 8 12 38 40 13
XL 46 III 32-33 10 14 40 42 15
XXL 48 IV 34-35 12 16 42 44 17
XXXL 50-52 V 36-38 14-16 18-20 44-46 46 19-21
 

Metric conversion

Inches 22 24 26 28 30 32 34 36 38 40 42 44 46
Centimetres 56 61 66 71 76 81 86 91 97 102 107 112 117

WOMAN ACCESSORIES

 

Belts

International sizes Length
  cm inches
XXS 60-65 24-26
XS 70-75 28-30
S 80-85 32-34
M 90-95 36-38
L 100 40
XL 105 42
XXL 110 44
XXXL 115 46
The length of a belt is measured from the buckle (included) up to the central hole.
We suggest to measure your waist while wearing the trousers you would wear the belt on.

Gloves

International sizes Length
  cm inches
XXS 12,5 6
XS 16,5 6.5
S 17,8 7
M 19 7.5
L 20,3 8
XL 21,6 8.5
XXL 22,9 9
XXXL 24 9.5
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size.

Hats

International sizes Length
  cm inches UK/US
XXS 54 21.6 63/4
XS 55 21.6 67/3
S 56 22 7
M 57 22.4 71/3
L 58 22.8 71/4
XL 59 23.2 73/3
XXL 60 23.6 71/2
XXXL 61 34 73/3
Measure the circumference of your head above eyebrows level.
The measure in centimetres corresponds to your size in the European system.
 

WOMAN SHOES

 
EU UK US JP
(cm)
34-35,5 1-2.5 4-5.5 21-22.5
36-36,5 3-3.5 6-6.5 23-23.5
37-37,5 4-4.5 7-7.5 24-24.5
38-38,5 5-5.5 8-8.5 25-25.5
39-39,5 6-6.5 9-9.5 26-26.5
40-40,5 7-7.5 10-10.5 27-27.5
41-41,5 8-8.5 11-11.5 28-28.5
42-44 9-11 12-14 29-31

MEN’S WEAR

 
International sizes IT Jeans US/UK FR Shirts
(Collar size)
  standard roman numerals waist
(inches)
    cm pollici
XXS 44 0 28-29 34 40 37  
XS 46 I 30-31 36 42 38 14
S 48 II 32-33 38 44 39 141/2-15
M 50 III 34-35 40 46 40 151/2-153/4
L 52 IV 36-37 42 48 41 16-161/2
XL 54 V 38-39 44 50 42-43 17-171/2
XXL 56 VI 40-41 46 52 44-45 18-181/2
XXXL 58 VII 42-43 48 54 46-47 19-191/2
 

Metric conversion

Inches 22 24 26 28 30 32 34 36 38 40 42 44 46
Centimetres 56 61 66 71 76 81 86 91 97 102 107 112 117

MEN’S ACCESSORIES

 

Cinture

International sizes Length
  cm inches
XXS 75 30
XS 80 32
S 85 34
M 90-95 36-38
L 100 40
XL 105 42
XXL 110-115 44-46
XXXL 120 48
The length of a belt is measured from the buckle (included) up to the central hole.
We suggest to measure your waist while wearing the trousers you would wear the belt on.

Gloves

International sizes Length
  cm inches
XXS 17,8 7
XS 19 7.5
S 20,3 8
M 21,6 8.5
L 22,9 9
XL 24 9.5
XXL 25,4 10
XXXL 26,7-27,9 10.5-11
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size.

Hats

International sizes Length
  cm inches UK/US
XXS 54   63/4
XS 55 21.6 67/3
S 56 22 7
M 57 22.4 71/3
L 58 22.8 71/4
XL 59 23.2 73/3
XXL 60 23.6 71/2
XXXL 61 24 73/3
Measure the circumference of your head above eyebrows level.
The measure in centimetres corresponds to your size in the European system.
 

MEN’S SHOES

 
EU UK
36-39.5 2-5.5
40-40.5 6-6.5
41-41.5 7-7.5
42-42.5 8-8.5
43-43.5 9-9.5
44-44.5 10-10.5
45-45.5 11-11.5
46-49 12-15
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